How can we help?
Email support, answered by a human in IST hours — not a bot, not an offshore queue. Security disclosures get their own private channel.
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Account questions, billing, bug reports — English, Hindi, or Tamil welcome. Replies in IST hours, usually within a few hours on business days.
Most issues fall into one of these.
My automation is "Live" but DMs aren't going out.
First, check the timing — Meta delivers webhooks within seconds in most cases, but can lag 1–5 minutes under load. If 10 minutes have passed with no DM:
- Open Settings → Connected accounts. If the account shows "Needs reconnect," click Reconnect.
- Check that the comment matched your keyword exactly (case-insensitive by default; configurable in the builder).
- Verify you're not the one commenting — automations skip comments from the connected account itself, by design.
- Check your monthly DM quota in the sidebar. Hitting it queues new DMs until quota resets or you upgrade.
"Reconnect required" banner — what does this mean?
Instagram tokens expire every 60 days. CommentLink refreshes them silently in the background. Occasionally Meta invalidates a token ahead of schedule — usually because you changed your Instagram password or revoked the app in Instagram's settings. Click Reconnect in Settings; everything resumes where it left off.
I commented on my own post to test, and nothing happened.
Correct — that's by design. The runner skips comments from the connected account to prevent loop scenarios where your own reply triggers another DM. To test, comment from a second account that does not own this CommentLink connection.
I'm in Dev Mode and Meta isn't delivering webhooks.
Meta explicitly does not deliver real webhooks until your app is in published state. This is a Meta requirement, not a CommentLink limitation. Complete App Review and flip your app to Live in the Meta dashboard, and event delivery starts immediately.
How do I get a GST invoice?
Add your GSTIN in Settings → Billing. Every future invoice from Razorpay/Stripe will include it. For past invoices, email billing@commentlink.in with the invoice number — we'll reissue.
Can I migrate from ManyChat / LinkPlease?
Yes. Export your contacts as CSV from your current tool, then email support@commentlink.in with the file. We'll bulk-import them with their captured fields (email, phone, tags). Automations need to be rebuilt — the builder usually takes 5 minutes per automation once you've seen one example.
Do you have an API?
Not yet. A webhook-out action ("when this automation fires, POST to my URL") is on the Phase 2 roadmap, along with native Google Sheets and Notion sync.